Empowering Nonprofits to Leverage CRM
Smart systems. Clear strategy. Expert support.
Whether you're choosing a CRM for the first time, cleaning up years of data, or finally getting the training your team needs—NPSS meets you where you are and gets you where you want to go.
Strategy, setup, and support that make your CRM work smarter—not harder.
We help small and mid-size nonprofits confidently manage supporter data, improve engagement, and streamline day-to-day operations.
Work With Us
Leverage your nonprofit CRM. We’ll show you how.
🧭Strategy & System Selection
Confused by too many CRM options? We help you clarify your goals, compare systems, and choose with confidence.
🛠️ Setup & Cleanup
New system? Messy data? We handle exports and imports, configurations, and cleanup so your CRM runs smoothly—without extra stress.
🎓 Training & Support
From tailored team trainings to monthly support, we help your staff feel confident, not confused. Get more out of your CRM.
What Our Clients Say
Featured Testimonial
Upstream Pittsburgh
“Our experience with Felicia and Nonprofit Software Specialists (NPSS) was outstanding. While NPSS wasn’t the least expensive option we considered, Felicia’s expertise, humor, and approachable demeanor gave us the confidence we needed to embark on this important transition.”
“Felicia made what could have been a stressful process feel manageable and even enjoyable. Her willingness to collaborate, troubleshoot, and deliver thoughtful solutions quickly made all the difference.”
“Having gone through a few CRM migrations in the past, I can confidently say this was the easiest and most enjoyable one by far. Felicia leaves no detail overlooked, and her professionalism shines through at every step. I wholeheartedly recommend NPSS to anyone looking for a seamless and expertly managed CRM transition.”
— Ryan Ferrebee, Development Manager, Upstream Pittsburgh
San José – Evergreen Community College District
“Working with Felicia was an absolute win. From our very first Zoom call—over the holiday break, no less—I knew we had struck gold: a brilliant and funny fundraising/database pro who also came fully prepared with all the Very Important Insurance!
With her support, Little Green Light has already been a game-changer for our foundation. The process was smooth, impactful, and even fun. My team thoroughly enjoyed the collaboration, and we wouldn’t hesitate to work with her again.”
— Amy Pizarro, Executive Director, Foundation, San José – Evergreen Community College District
Pacific Rivers
“Our experience with Nonprofit Software Specialists was exceptional. When we needed urgent assistance with a database project, NPSS stood out for their expertise in data migration and their swift, responsive approach.
Felicia is a consummate professional—highly skilled, client-focused, and a pleasure to work with. Her ability to balance technical proficiency with a personable demeanor made the process not only efficient but enjoyable.
If you're seeking expert advice and reliable support for a database project, look no further than NPSS. You won’t regret choosing them".
— Don Elder, Consultant, Pacific Rivers
We Support These CRM Systems (and More)
Featured Platforms
Also Supported
In addition to our featured platforms, we also support a variety of other CRM systems used by nonprofits, including:
Bloomerang, DonorPerfect, eTapestry, Salesforce for Nonprofits, and more.
Not sure which CRM is right for your organization?
Choosing a CRM can be overwhelming. We help small and mid-size nonprofits clarify their goals, assess options, and select the right system—ensuring your CRM supports your mission, team, and growth. Whether you're based in Nashville, Middle Tennessee, or serving communities beyond, we're here to guide you.