Your Partners in Nonprofit CRM Strategy & Data Management
Helping Mission-Driven Teams Maximize Their CRM Tools
At Nonprofit Software Specialists (NPSS), we help small and mid-size nonprofits select, implement, and optimize CRM software that actually works for their team and their mission. Whether you're tackling donor data cleanup, evaluating CRM platforms, or rethinking fundraising processes, we're here to guide you with clarity and compassion.
Whether you're tackling donor data cleanup, evaluating CRM platforms, or rethinking fundraising processes, we're here to guide you with clarity and compassion.
Meet Felicia G. Terry, CNC, bCRE-PRO — Nonprofit CRM Strategist & Principal Specialist of NPSS
25+ Years of Nonprofit & CRM Expertise
Felicia G. Terry has spent over 25 years supporting nonprofit organizations with fundraising strategy, donor database management, and CRM transitions. Before launching NPSS, she worked inside nonprofits for over a decade in development roles—including annual giving, capital campaigns, and membership programs.
Grounded in Real-World Nonprofit Work
With firsthand experience and a deep respect for nonprofit professionals, Felicia brings both technical expertise and human-centered strategy to every engagement. Her clients value her transparency, her commitment to excellence, and the humor she brings to complex projects.
THE NPSS TEAM
What We Believe
We believe CRM systems should make your work easier, not harder.
Your donor database should support your mission—not create more stress or confusion for your team.
That’s why we focus on clarity, usability, and results when helping nonprofits choose, clean up, or optimize their CRM systems.
Our consulting approach is built around practical solutions tailored to your organization’s goals, staff capacity, and fundraising strategies—because every nonprofit is different, and your CRM should reflect that.
Serving Nonprofits in Nashville, Middle Tennessee, and Beyond
We proudly support nonprofits in Nashville, Middle Tennessee, and across the U.S. From in-person consulting to virtual strategy sessions, our services are designed to flex around your team’s unique needs.
Ready to Leverage Your CRM System?
Take the first step toward a smarter, more streamlined system. Whether you need help selecting a new CRM, cleaning up donor data, or training your team, we’re here to help you move forward with confidence.
Second Harvest Food Bank
OUR CLIENTS
““Felicia at NPSS is very well organized, professional, generous, and a kind person. Throughout the project, she always met her agreed upon deadlines. She was extremely patient and helpful, and we were thankful to have the opportunity to work with her.”
“Felicia is a great collaborator. I have been working with Raiser’s Edge for years but Felicia always brings new solutions to problems and recommendations for policies and procedures that I wouldn’t think of. She’s a great partner in the work I’m doing to make Raiser’s Edge the best it can be for my organization.”
“We really enjoyed working with Felicia. She recommended a better way for us to track our fundraising efforts and then changed our campaigns, funds and appeals to fit LGL’s fundraising structure. She then configured our LGL system to our needs, migrated our data to LGL and then trained us on how to use our system. Our data looks great in our new system! We’re thankful for all of Felicia’s extra efforts. ”